Returns & Refunds Policy

We accept return requests within 15 days of delivery for both domestic and international orders.

• Unopened / Sealed tea and unused accessories are eligible for return within 15 days.
• Opened tea may be returned only if there is a verified quality issue, damage in transit, or an order fulfillment error (see Section 7). Photos required within 1 day of delivery.
• Non-returnable items: clearance/sale items, gift cards, samples, free gifts, subscriptions, and wholesale orders.
• Items must include all original packaging and be in resalable condition unless the return is due to damage or our error.
• Restocking fee: none in the ordinary course; we reserve the right to assess a reasonable fee if items are returned used, missing parts, or outside policy.

Email order@tsaratea.com within 15 days of delivery. Include:

• Order number and the email used at checkout (both mandatory).
• Item(s) you wish to return and the reason.
• For damage/wrong item, attach clear photos taken within 1 day of delivery.

Note: We do not issue prepaid return labels. You are responsible for return shipping costs except where required by law.

• Refunds are issued to the original form of payment after we receive and inspect the return.
• Processing can take up to 10 business days after receipt (bank times may vary).
• Shipping and handling are not refundable unless the return results from our error or a verified product defect.

We do not process exchanges directly. Please return the unwanted item per this policy and place a new order for the desired item.

• No prepaid labels: Return shipping is the customer’s responsibility (except where required by law).
• Undeliverable / wrong address: If an order is returned to us, we will refund the item price minus outbound shipping after it is received back in good condition.

• If your order arrives damaged or contains the wrong item, email order@tsaratea.com within 1 day of delivery with your order number and clear photos of the product, inner/outer packaging, and shipping label.
• After verification, we will arrange an appropriate remedy (replacement or refund). For wrong items, please contact us before returning—unapproved returns may be refused.

• International returns are accepted within the same 15-day window.
• Customer pays return shipping; we do not reimburse customs, duties, VAT, or import fees. These charges are not refundable.
• Mark the parcel as “Return of Goods” to help minimize additional import charges; we are not responsible for fees due to misdeclared returns.

Wholesale and B2B orders follow separate terms. Please contact sales@tsaratea.com.

To reduce waste and transport emissions, we encourage customers to:

• Review ingredients and origin notes before ordering to ensure a great fit.
• Consider gifting unopened items locally where appropriate if you’ve changed your mind.
• Consolidate returns into a single parcel and choose ground shipping where possible.

• We may refuse returns that are outside the 15-day window, missing order information, used, opened without a verified issue, or otherwise not compliant with this policy.
• This policy applies to retail purchases on tsaratea.com and may be updated periodically; the version posted at the time of your request will apply.
• Nothing in this policy affects any non-waivable rights you may have under applicable consumer protection laws.