Refund & Exchange Policy

At Tsara Tea, your satisfaction means everything to us. Every package we ship is crafted with care and checked for quality to ensure you receive nothing less than excellence. If for any reason your order doesn’t meet your expectations, we’re here to make it right.

You may return eligible products within 15 days of delivery. Items must be unopened, in their original packaging, and accompanied by proof of purchase. Shipping and handling fees are non-refundable unless the return is due to our error or product damage.

How to Start a Return or Exchange

  1. 📧 Contact our Customer Care Team at support@tsaratea.com.
  2. 💬 Our team will guide you through the return process. Return shipping is the customer’s responsibility unless the return is due to our error, damage, or a defective product.
  3. 📦 Carefully repackage the item in its original packaging and send it using a trackable shipping method.
  4. 💳 Once we receive and inspect your return, a refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 7 days of delivery. We will arrange a prompt replacement or refund — at no cost to you. To speed up resolution, please include photos of the damaged items and your order number when contacting our support team.

Non-Returnable Items

Due to food safety and hygiene standards, opened tea packages and loose-leaf products cannot be returned or exchanged unless they were damaged or defective upon arrival.

At Tsara Tea, we stand behind the quality of every blend. Your trust matters to us, and we promise to handle every concern with care, transparency, and fairness.